920 UCLA Preventing and Resolving Patient Dissatisfaction
03-Dec-2009 This course will focus on preventing and minimizing risk while improving and maximizing patient satisfaction. This course will teach you what you should and shouldn’t do to prevent a “poor patient-care outcome”. In addition to detailed lecture information, you will participate in actual case scenarios to refine your ability to handle conflicts successfully and with confidence.7 credits. $198 cde@dentistry.ucla.edu (310) 206-8388 www.dentistry.ucla.edu/continuingeducation
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